Privacy Notice

What We Collect

1.1 When you register and play, we collect:

identity information: legal name in full, birth date and residential address
contact details: email address and phone number
identity documents and location data gathered through our KYC and geolocation checks
payment data: the payment methods you choose for deposits and withdrawals, transaction amounts and records
play data: bets placed, wins, game history, bonus use and Safer Play settings
technical data: your IP address, login times, plus details of your device and browser
messages you send to support

Your Rights

2.1 You can ask us to:

give you a complete record of all personal information we hold on you
update any personal details that have changed or contain mistakes
remove data once no legal duty to hold it remains
end the use of your information for any purpose you oppose, marketing for example

2.2 Send any request by email to mail@sydneycasino.app. Before acting on it, we confirm that you are who you say you are. Some records have a legal retention period that continues after a deletion request; where that limits what we can do, you will be informed.

Age

3.1 Sydney Casino is for players aged 19 or over. We do not accept registrations from anyone younger.

3.2 If an account is found to be held by a person under 19, it is shut and its data erased, except where a legal duty requires retention. See our 19+ Policy for details.

Cookies

4.1 Our use of cookies is explained on the About Cookies page. That page also covers how to change your cookie choices.

Who We Share It With

5.1 Information is passed to others only when your account cannot be run without it:

payment firms, to process deposits and withdrawals
identity and geolocation providers, to confirm age, identity and location
game suppliers and live studios, to run the games you play
hosting, email and support tools that help us operate the site
authorities, where Canadian law requires disclosure

5.2 Each partner may handle your data solely to carry out the tasks we assign. Player data is never sold by us.

Marketing Choices

6.1 We send Promotions and Sydney Rewards news only if you opt in.

6.2 Marketing can be switched off whenever you like: change your account settings, click opt-out in a marketing email, or send an email to mail@sydneycasino.app.

6.3 No marketing is sent to anyone who has taken a cooling-off break or chosen self exclusion.

Why We Use It

7.1 We use your information to:

open and run your account
check your age, identity and location
handle payments
meet Canadian anti money laundering rules
run Safer Play tools and spot signs of harm
prevent fraud and bonus abuse
answer support emails
improve our games and lobby
send marketing you have opted into

Security

8.1 We protect data with encrypted connections, secure hosting and restricted staff access.

8.2 Set a password that would be difficult for others to work out, and do not give it to anyone. Email us straight away if you suspect someone else has used your account.

Transfers Outside Canada

9.1 A number of our partners handle or store data outside Canada. For any transfer abroad, our contracts with them require the data to be protected to a standard equal to Canadian law.

9.2 Data held in those countries could be accessed by local public bodies under the laws that apply there.

How Long We Keep It

10.1 After your account closes, we keep account, identity and payment records for the period required by Canadian tax and anti money laundering rules.

10.2 Marketing data is removed once you opt out, apart from a record of the opt out so we respect it. Other data is deleted or anonymised once it is no longer needed.

Legal Grounds

11.1 We rely on:

the agreement in our Account Terms, to provide the service
legal obligations, including age, identity and location checks as well as anti-money laundering checks
your consent, which covers marketing and cookies that are not essential
our legitimate interest in running a safe casino, for fraud prevention and service improvement

Changes

12.1 We revise this notice when our data practices or the law changes, and any material change is sent to you by email.

Contact

13.1 For privacy questions or requests, email mail@sydneycasino.app.